Client Services Manager

We are expanding our services by launching a new division dedicated to supplying high-quality interns from the Philippines to overseas companies. This is an exciting opportunity to be part of a pioneering team that will shape and grow this new service line from the ground up.

Tasks

• Work with company directors to design and implement processes for the new internships division.
• Manage client onboarding and maintain strong, long-term relationships with overseas companies.
• Serve as the main point of contact for client inquiries, ensuring timely and professional communication.
• Oversee intern placement processes, from client requirement gathering to candidate matching and support.
• Supervise and mentor the junior team member, delegating tasks and providing guidance.
• Prepare client reports, performance updates, and feedback summaries.
• Monitor service quality and continuously improve processes to enhance client satisfaction.
• Collaborate with internal departments (HR, Recruitment, Accounts) to ensure seamless operations.
• Take a proactive role in problem-solving and issue resolution with both clients and interns.
• Support business growth through client retention and service excellence.

Requirements

• Proven experience in client services, account management, or operations management (BPO or outsourcing background preferred).
• Strong communication and relationship-building skills with international clients.
• Ability to work independently in a start-up style environment, creating structure and processes where needed.
• People management skills with the ability to coach and supervise junior staff.
• Excellent organizational and problem-solving abilities.
• Comfortable working late shifts (2pm–11pm PH time) to align with international clients.
• Strong attention to detail and commitment to delivering high-quality service.

Benefits

• Opportunity to be part of a pioneering team shaping a new business line.
• Direct exposure to international clients and industries.
• Competitive salary and benefits package.
• Supportive leadership and a collaborative environment.

Join us as a Client Services Manager and elevate your career by driving exceptional client experiences in a dynamic, innovative environment. Apply now to make an impact!