Customer Service Associate / Dayshift Account

Transec BPO Solutions Inc.Pasig City, National Capital Region, PH

7 days ago

Job description

WHY JOIN OUR TRANSEC TEAM?

HMO, life insurance, and incentives
Represent one of the top leading brands in PH
Non-toxic account with real work-life balance

JOB OBJECTIVE

Assist customers regarding their general inquiries, orders and follow ups across various communication channels. The position also includes coordination with the in-house team of our client.

WHAT YOU WILL DO :

Answer incoming calls from customers ranging from product information, price inquiries, complaints, delivery follow-ups, etc.

Accurately log all incoming calls in the CRM (customer relationship management) system for proper documentation.

Efficiently and effectively identify concerns and provide the necessary solutions where applicable.

Coordinate with several branches and departments to resolve customer concerns and / or requests.

Ensure pending concerns are attended to in a timely manner and escalate as needed.⠀

WHAT YOU NEED TO HAVE :

Must have undergone at least 2nd year of college level.

Must have at least 6 months experience in customer service.

Good communication skills, both written and oral in both English and Filipino.

Basic knowledge in using Microsoft Word and Excel.

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Customer Service Associate • Pasig City, National Capital Region, PH