Support Services Team Lead

SmartWorks, a division of Harris Utilities, has been serving the utility industry in North America and the Caribbean for 40+ years. Our mission is to unlock the value of the Smart Grid by delivering innovative software and exceptional service to utility companies and their customers.

We’re looking for a Support Services Team Lead with strong technical and leadership experience to guide our support team, ensure top-notch client service, and drive operational excellence.

What You’ll Do

Lead and inspire a support team to deliver excellent customer experiences

Manage escalations, monitor performance, and foster a culture of collaboration

Oversee customer support tickets, ensuring timely resolution and clear communication

Administer and optimize Salesforce, including training, reporting, and automation

Collaborate across departments to resolve complex challenges and improve processes

What We’re Looking For

8+ years of production environment experience

5+ years of SQL and team leadership

Strong background in Linux, networking, firewalls / VPNs, and relational databases (Oracle / PostgreSQL)

Cloud systems experience (networking, storage)

Excellent communication, problem-solving, and leadership skills

Nice-to-Haves

Salesforce administration experience

Knowledge of Java, JSP, or jQuery

Utility industry or Smart Grid experience

ITSM / ITIL knowledge

Why Join Us?

Fully remote role (Philippines)

Competitive benefits : 30 days leave, insurance, lifestyle rewards & more

Work with a passionate, global team making an impact in the utility industry