Systems Analyst

Job Description

The Managed Services Systems Analyst will be responsible for providing advanced technical support and maintenance of managed infrastructure. This includes physical and virtual desktops, servers, applications, and data for both on-premises and cloud customers. The role ensures operational excellence, system reliability, and compliance with service level agreements (SLAs).

Key Responsibilities

Support day-to-day operation, maintenance, and troubleshooting of physical and virtual systems.

Manage and optimize networking infrastructure, Windows environments, virtualization, and cloud platforms.

Provide technical expertise for on-premises and cloud-provisioned customers.

Monitor systems for performance, capacity, and reliability using monitoring tools.

Support the implementation of upgrades, patches, and configurations.

Ensure all activities comply with customer SLAs and internal policies.

Technical Expertise

Networking Infrastructure & Services

Switching and Routing

VLANs, QOS / DSCP

Application / Network Load Balancing (NetScaler)

DHCP, BOOTP, PXE, DNS, WINS

IP Addressing and Subnet Masking

TCP / UDP

Directory Services / Active Directory

Windows AD (OUs, Subnets, Sites)

Group Policy / Group Policy Preferences

Windows Operating Systems

Server 2022, 2019, 2016, 2012 R2

Windows 10, Windows 7

Windows Services, Processes, and Networking Stack

Disk and Storage Management (Local, SAN / NAS)

WMI / WinRM, Local Security, and Policy Management

Machine Virtualization

Server : VMware vSphere, Microsoft Hyper-V

Client : VMware Workstation, Citrix XenClient, Windows VirtualPC

Application & Desktop Virtualization

Citrix XenApp, Citrix XenDesktop

Microsoft App-V, Remote Desktop Services

VMware View / Horizon, VMware ThinApp

Storage Area Networking

Nutanix, NetApp, Dell EqualLogic / Compellent, Pure Storage

iSCSI / FC / FCoE / CIFS / NFS

System Hardware

HP, Dell (rack-mounted & blade servers)

Nutanix Virtual Computing Platform

Thin Clients (IGEL, HP, Dell Wyse)

Network Interfaces (Intel, Broadcom, QLogic)

Application Servers

Microsoft Exchange (2019, 2016)

Microsoft SQL Server (2022, 2019, 2017)

Internet Information Services (IIS)

Microsoft System Center

Cloud Services

Microsoft Azure, Amazon EC2, Microsoft 365

Monitoring Platforms

LogicMonitor, Auvik

Requirements

Qualifications and Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

3+ years of experience in systems administration or managed services support.

Strong understanding of networking, Windows Server environments, and virtualization technologies.

Experience supporting enterprise-level infrastructure and cloud platforms.

Excellent troubleshooting and communication skills.

Relevant certifications (preferred) :

Microsoft Certified Solutions Associate (MCSA) / Microsoft Certified Systems Engineer (MCSE)

VMware Certified Professional (VCP)

Citrix Certified Associate / Professional (CCA / CCP)

CompTIA Network+ or Security+

Benefits

• Paid Leaves & Birthday Off : Take time when you need it, and convert unused leave into cash! Plus, enjoy an extra day off on your birthday.
• Comprehensive Health Insurance : Coverage starts from day one and extends to one dependent.
• Performance-Based Salary Increase : Enjoy a raise after regularization
• Annual Salary Adjustments : We recognize long-term commitment with yearly salary increases.
• Employee Recognition : Be rewarded for your hard work with incentives and recognition.
• Engaging Team Activities : Join in on Family Days, Summer Splash, and other fun events that strengthen the iReply community.aptos

Requirements

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). 3+ years of experience in systems administration or managed services support. Strong understanding of networking, Windows Server environments, and virtualization technologies. Experience supporting enterprise-level infrastructure and cloud platforms. Excellent troubleshooting and communication skills. Relevant certifications (preferred) : Microsoft Certified Solutions Associate (MCSA) / Microsoft Certified Systems Engineer (MCSE) VMware Certified Professional (VCP) Citrix Certified Associate / Professional (CCA / CCP) CompTIA Network+ or Security+