Tech Support Blended (Chat and Voice)

We are seeking a Tech Support Blended (Chat and Voice) to join our dynamic team. This full-time position is based in Angeles City Pampanga and will involve providing technical support and assistance to our valued customers via both chat and voice channels.

What you'll be doing

Responding to customer inquiries and troubleshooting technical issues via chat and voice channels

Providing knowledgeable and efficient resolutions to customer problems

Documenting customer interactions and maintaining accurate records

Continuously expanding your technical knowledge to better assist customers

Collaborating with cross-functional teams to enhance the customer experience

Adhering to all company policies, procedures and service level agreements

What we're looking for

Associate / College Graduate / 2 yrs college in Information Technology

or any related field with 12 months of hardcore tech experience in BPO or non-BPO

(hardware and software troubleshooting)

• Telco TSR BPO experience is accepted

Excellent English communication skills, both verbal and written

Must be able to type 35 WPM with 86% accuracy

Strong knowledge in Microsoft Office Suite

Additional certification / training in technical field is preferred

Shifting schedule / Weekends / Holidays / OT required

What we offer

We are committed to providing our employees with a rewarding and supportive work environment. Some of the key benefits we offer include :

If you are passionate about technology, driven to provide excellent customer service, and ready to join a dynamic and growing team, we encourage you to apply for this position. Click the "Apply Now" button to submit your application.