APAC Solution Center Specialist

Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area

As a Client Service Specialist within the APAC Solution Center team you are responsible to service internal and external clients across all lines of business through phone and email servicing depository and all treasury products and services.

Job responsibilities

• Provide email enquiry support and / or telephone hotline support to internal and external JP Morgan customers relating to their accounts and transactions
• Maintain high level of proficiency in TS products and technical applications
• Resolve customer issues and queries in a way that reflects and expresses excellent customer service
• Liaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely manner
• Contribute in managing overall Service Level (phone and or email)
• Take ownership and ensure all complaints are escalated appropriately leveraging the sensitive client process
• Ensure all unresolved problems are escalated in accordance with instructions held on Policy & Procedure website
• Work on ad-hoc initiatives to improve quality create efficiency or improve client experience

Required qualifications capabilities and skills

Preferred qualifications capabilities and skills

Required Experience :

IC

Key Skills

Sales Experience,ADAS,Customer Service,AI,Computer Skills,Retail Sales,Product Demos,Automotive Diagnostics,Automotive Repair,Business requirements,Cash Handling,Enterprise Sales

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1