BPO - AI Solutions Architect (Hybrid Setup)

BPO - AI Solutions Architect (Hybrid Setup)

Join Unity Communications as a BPO - AI Solutions Architect (Hybrid Setup). We are looking for an AI Solutions Architect to act as our own human J.A.R.V.I.S., ensuring AI agents integrate with all parts, work perfectly, and set customers up for success.

You will help customers configure and optimize agentic tools, deploy AI-powered voice and chat agents, and collaborate with engineers, project managers, and clients to map business workflows into AI agent decision trees.

Responsibilities

• Help customers deploy their AI-powered voice and chat agents across various platforms
• Act as the POC for customers to ensure ongoing support and customer success
• Collaborate with engineers, project managers, and clients to map business workflows into AI agent decision trees
• Adjust agent responses, intent recognition, and NLP / NLU models to align with client goals
• Optimize AI agents with CRMs, ERPs, APIs, and other backend systems as needed
• Conduct QA cycles, troubleshoot issues, and optimize performance to reduce false positives or negatives
• Troubleshoot technical issues during go-live and ensure a smooth early-stage deployment
• Maintain clear records of agent configurations, flows, and system integrations

Requirements

What We Offer

Work Setup

We are a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity. Referrals increase your chances of interviewing at Unity Communications by 2x.

Unity Communications is an equal opportunities employer and welcomes applications from all qualified candidates.

#J-18808-Ljbffr