Account Manager

Job Brief

The Account Manager is responsible for managing service accounts, communicating with clients, and ensuring a high level of client satisfaction. Additionally, play a key role in fostering collaboration among departments, and maintaining the quality customer service to various business clients.

Job Responsibilities

Manage service accounts to ensure a high level of customer satisfaction.

Regularly communicate with clients to understand their needs and address any concerns.

Create client invoices and reports, ensuring accurate financial records are maintained.

Generate and manage service updates to meet client requirements.

Oversee and manage the client center platform, ensuring it is user-friendly and up-to-date.

Provide comprehensive information to team members regarding account details, service descriptions, and client background.

Facilitate smooth service launches, updates, and changes by effectively communicating with relevant departments.

Collaborate with various departments to request additional manpower when necessary

Ensure the accuracy of all outgoing invoices, working closely with the Finance Department.

Collaborate with operations managers to maintain and improve the quality of services provided to clients.

Qualifications

3+ years of experience in account management, client services, or sales, preferably in a B2B environment.

Experience working with SaaS, AI, or other technology-driven solutions is strongly preferred.

Proven ability to manage multiple client accounts simultaneously while maintaining a high level of client satisfaction.

Strong communication skills with the ability to clearly convey complex service updates and product information to clients and internal teams.

Demonstrated success in upselling or expanding client accounts and contributing to overall sales growth.

Comfortable working cross-functionally with operations, finance, and product teams to ensure seamless service delivery.

Strong organizational and time management skills with meticulous attention to detail—particularly in maintaining client records and financial documentation.

Ability to adapt in a fast-paced, evolving environment and proactively address client concerns or operational challenges.

Bachelor's degree in Business Administration, Communications, Marketing, or a related field is an advantage, but equivalent experience is considered.