Retail Project Management and Installation Lead

Mondo Cucina, Inc. (SMEG Philippines)Makati, Metro Manila, Philippines

30+ days ago

Job description

Overview

Retail Project Management and Installation Lead — On-site in Makati. 1-3 years experience. Bachelor. Full-time.

Responsibilities

Monitor the post-sale pipeline : from warehouse release to completed installation
Coordinate with logistics and technical teams to align schedules, resolve delays, and ensure handover quality
Track and drive On-Time-In-Full (OTIF) performance across all store-generated sales
Ensure seamless handover to the customer, including education, documentation, and satisfaction check
Manage escalations from stores or customers and close them in coordination with the relevant team
Analyze recurring issues, create action plans, and recommend improvements in the post-sale process
Submit weekly reports on installation performance and resolution rates

Qualifications / Requirements

Experience : Background in project coordination, logistics, aftersales, or fulfillment; ideally with customer-facing exposure

Skills : Organized, timeline-driven, and detail-oriented with strong follow-through

Technical Proficiency : Comfortable using tracking sheets, service dashboards, and cross-department tools

Personality Traits : Proactive, calm under pressure, solution-oriented communicator

Cultural Fit : Understands premium service expectations; bridges frontline and backend teams with empathy and accountability

Additional Context

Project Management, Problem Solving, Technical Proficiency, Safety and Compliance, Adaptability, and Communication Skills are relevant competencies for this role.

Working Location

G / F Concepcion Industries Bldg., 308 Sen. Gil Puyat Ave., Bel Air, Makati City, Philippines. Mondo Cucina, Inc., Conception Industries Building, Ground Floor, #308 Sen. Gil J. Puyat Ave, Makati City, 1209, Philippines

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Project Lead • Makati, Metro Manila, Philippines