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Endpoint Security Engineer
Endpoint Security EngineerScalableOS • NCR, 00, ph
Endpoint Security Engineer

Endpoint Security Engineer

ScalableOS • NCR, 00, ph
15 hours ago
Job type
  • Quick Apply
Job description

Job Description

This is a remote position.

SUMMARY

The

Endpoint Security Engineer serves as a technical escalation point responsible for advanced endpoint support, identity administration, and day-to-day operation of security tooling across client environments. This role requires independent execution, strong judgment, and the ability to operate in security- and compliance-sensitive environments. Success is measured not by ticket volume alone, but by stability, documentation quality, risk reduction, and client confidence.

JOB RESPONSIBILITIES

Endpoint & User Support

  • Tier 2 / 3 support for Windows and macOS workstation operating systems
  • Diagnose and resolve complex endpoint, application, and access issues
  • Manage endpoint lifecycle : provisioning, hardening, patching, and decommissioning
  • Support hybrid and fully remote user environments

Identity & Productivity Platforms

  • Administer Google Workspace and Microsoft 365
  • User provisioning / deprovisioning
  • MFA, conditional access, and device security policies
  • Exchange Online, SharePoint, and OneDrive support
  • Troubleshoot SSO, MFA failures, identity drift, and access anomalies
  • Security Tooling Operations

  • Operate and respond to alerts from :
  • Endpoint Detection and Response (EDR)
  • Remote Monitoring and Management (RMM)
  • Application control / allow-listing platforms
  • Perform first-line security alert triage and escalation
  • Enforce endpoint security baselines and least-privilege principles
  • Recognize and report suspicious or non-compliant activity
  • Systems & Infrastructure Support

  • Support Windows Server environments (Active Directory, DNS, Group Policy, file services)
  • Assist with server migrations, workstation refreshes, and infrastructure projects
  • Execute changes following documented change control processes
  • Change Management & Risk Awareness

  • Assess impact and risk before making system changes
  • Follow formal change control and approval processes
  • Understand blast radius and rollback considerations
  • Escalate changes that introduce security or operational risk
  • Documentation, Evidence & Audit Readiness

  • Produce clear, defensible documentation for :
  • Access changes
  • Security actions
  • Incident response activities
  • Maintain accurate ticket notes suitable for audit review
  • Contribute to SOPs, runbooks, and knowledge base articles
  • Client Interaction & Boundary Management

  • Communicate clearly with technical and non-technical stakeholders
  • Set expectations and provide accurate status updates
  • Professionally push back on insecure or out-of-scope requests
  • Enforce security standards without bypassing controls “to be helpful”
  • Incident Response & Operational Support

  • Participate in security incidents and after-action reviews
  • Assist with containment, evidence collection, and remediation
  • Document root cause, corrective actions, and prevention steps
  • QUALIFICATIONS

  • 5+ years in Helpdesk, Desktop, or Endpoint Support (MSP experience strongly preferred)
  • Hands-on experience with :
  • Google Workspace administration
  • Microsoft 365 administration
  • Windows Server and Windows workstation operating systems
  • MacOS support
  • Experience working with :
  • EDR platforms
  • RMM platforms
  • Application control / endpoint hardening tools
  • Strong troubleshooting methodology and root-cause analysis skills
  • Comfortable operating within SLAs and escalation frameworks
  • Strong written documentation and technical communication skills
  • Proven ability to work independently with minimal supervision
  • Sound judgment in security-sensitive environments
  • Nice to have Experience :

  • NinjaOne RMM
  • SentinelOne
  • ThreatLocker
  • Server migration support (on-prem to cloud or hybrid)
  • Networking fundamentals (DNS, DHCP, VLANs, firewalls, VPNs)
  • Google Cloud Platform (GCP)
  • AWS
  • Scripting or automation (PowerShell, Bash, Python)
  • Experience supporting compliance-driven environments (NIST, CMMC, SOC 2)
  • JOB REQUIREMENTS

  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent night shift schedule.
  • Create a job alert for this search

    Endpoint Security Engineer • NCR, 00, ph

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