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Quality Analyst (AU Telco experience required)
Gear IncMuntinlupa City, Metro Manila, Philippines15 hours ago
Job type
- Quick Apply
Job descriptionMonitor and evaluate Telco service delivery quality across multiple workflows (billing, provisioning, customer service). Track SLA performance and prepare reports on service quality trends. Liaise with internal teams (CS, Billing, Technical, Project) and vendors to identify and resolve delivery issues. Support process improvement and ensure compliance with AU Telco quality guidelines. Participate in regular calibration and service review sessions with clients. At least 1 years of experience in Telco operations (AU Telco preferred) QA, Billing, or Service Delivery. Strong analytical, reporting, and communication skills. Familiar with Telco workflow tools or quality tracking systems. Detail-oriented, organized, and proactive in identifying process gaps. Comfortable working in a fast-paced, SLA-driven environment.
Job Summary
We are looking for an experienced Quality Analyst to join our Australian Telco project team.
This role is responsible for monitoring and improving service quality, ensuring that all customer interactions and delivery workflows meet AU Telco standards.
Its a great opportunity for candidates who want to grow toward coordination or service delivery management roles.
Work Setup & Schedule :
- Location : on-site in Alabang, Metro Manila, Philippines.
- Shift & Work Hours : 6 : 00 AM - 3 : 00 PM Manila Time
Responsibilities
Requirements
Why You'll Love This Role
Opportunity to work with one of the leading AU Telco accounts.
Exposure to cross-functional collaboration and end-to-end service delivery processes.
A potential growth path toward Service Delivery or Project Coordination positions.
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Quality Analyst • Muntinlupa City, Metro Manila, Philippines
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