Customer Success Specialist

We’re looking for a Customer Success Specialist professional who loves helping people and can provide quick, thoughtful, and accurate support to our community of parents and caregivers.

You’ll be part of a small, mission-driven team focused on improving children’s gut health. This role is perfect for someone who enjoys problem-solving, thrives in fast-moving environments, and understands that great service builds lasting trust.

Why You’ll Want to Join

• You will be paid in USD (bi-monthly : every 15th and 30th)
• Up to 14 days of Paid Time Off annually (starting Day 1)
• Observance of Holidays (based on your location)
• 100% remote setup so you can work wherever you feel most productive
• Join a growing health and wellness startup making a real impact in families’ lives
• Work closely with a collaborative, supportive team that values initiative and ownership

What You’ll Work On

Customer Support and Communication

Community and Experience

Operations and Insights

What You Bring

Nice to Have

How to Apply

Please include :

Only candidates who submit a Loom video will move forward.

If you’re the type of person who genuinely enjoys helping others and wants to make an impact at an early-stage health brand, this is a chance to grow with a team that values empathy, clarity, and great communication.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients :

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.