Senior Technical Manager (Infinity)

About Temenos

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

The Role

The Senior Technical Manager – Temenos Infinity is responsible for leading technical support, optimization, and delivery of Temenos Infinity digital banking solutions across global client environments. This role combines hands-on technical expertise with leadership responsibilities, ensuring high availability, scalability, and performance of digital channels. The manager will act as the final technical escalation point for Infinity, driving incident resolution, root cause analysis, and continuous service improvement in SaaS and on-premise deployments. Operating at the Level 3 support tier, the Senior Technical Manager is accountable for handling day-to-day operational challenges, ensuring timely resolution across all support layers, and contributing to continuous product and process improvements through the Centre of Excellence.

Opportunities

• You will provide Level 3 technical support for Temenos Infinity platforms (web, mobile, omnichannel) across client environments.
• You will oversee incident resolution, debugging, and RCA for complex digital banking issues.
• You will manage and optimize API / microservices integration between Infinity, Transact, and external systems.
• You will ensure system availability, performance tuning, and scalability of digital channels.
• You will guide the team in troubleshooting front-end (web / mobile) and middleware components.
• You will define and enforce technical best practices, coding standards, and deployment guidelines.
• You will collaborate with product engineering and architecture teams to deliver upgrades, hotfixes, and patches.
• You will lead validation of digital customer journeys, payment flows, onboarding processes, and integrations.
• You will manage and mentor a team of technical consultants and analysts, providing technical governance.
• You will drive automation initiatives for monitoring, testing, and release management.
• You will engage with clients and stakeholders to provide technical advisory, architecture reviews, and escalation management.
• You will contribute to knowledge base, runbooks, and technical documentation for Infinity operations.

Skills

Values

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