This job offer is not available in your country.

Technical Support Representative (Australian Account)

WHR Global ConsultingAlabang, Muntinlupa, National Capital Region, PH

25 days ago

Job description

Position Title : CSR (Dayshift - AU Telco)

Work Location : Alabang

Work Setup : Onsite

Work Schedule : Day Shift (6 : 00 AM - 3 : 00 PM Manila time)

Qualifications

Bachelor’s degree in Project Management, Telecommunications, Business, or a related field
Minimum 6 to 12 months experience in telco project coordination or service delivery with Australian companies
Proficiency in Monday.com for project workflow and task management
Experience with Halo PSA and Zoho CRM preferred
Familiarity with TPG Telecom ordering, provisioning, or escalation processes is a significant advantage
Exceptional organizational skills and attention to detail
Strong communication and interpersonal skills for dealing with vendors, clients, and cross-functional teams
Ability to prioritize tasks and adapt to shifting project demands in a fast-paced environment
Proven problem-solving abilities and a proactive mindset

Job Summary / Description

The role assists in managing the end-to-end delivery of telecommunications services for AU Telco clients. Responsible for coordinating between internal teams, vendors, and clients, maintaining project documentation, monitoring timelines, and ensuring compliance with SLAs.

Responsibilities / Duties

Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion

Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability

Manage project communications and documentation using Halo PSA and other internal systems

Coordinate with internal technical teams, suppliers, and vendors (including TPG Telecom) to fulfill installation and provisioning requirements

Maintain accurate data in Zoho CRM for real-time project visibility and smooth handover between teams

Identify potential delays, risks, or conflicts in project delivery and escalate or recommend mitigation strategies

Prepare and distribute project status updates, reports, and meeting summaries

Assist the Project Manager in maintaining project compliance with internal standards and client SLAs

Support administrative duties including scheduling, documentation control, and stakeholder follow-ups

Create a job alert for this search

Technical Support Representative • Alabang, Muntinlupa, National Capital Region, PH