Customer Care Representative IV

Description

for Business Operations :

Provide administrative support for deal creation, excluding contracted deals, and assist with ad hoc tasks.

Conduct statistical analysis and publish KPI and compliance dashboards using tools like Tableau and Power BI.

Perform process diagnostics to optimize field team efficiency and free up selling capacity.

Develop and maintain dashboards to deliver insights on operational performance.

Support business solutions through data-driven insights and reporting.

Ensure process compliance, documentation accuracy, and represent the Commercial team during audit calls.

Deliver reporting tool training, support new hire onboarding, and gatekeep field team engagement processes.

Required Knowledge and Experience :

Degree in Business, Supply Chain, or Medical Science, plus Six Sigma / lean experience or significant background in customer service, logistics, or related role

3+ years on Customer service and / or operations and customer engagement roles

3+ years’ experience in customer-facing roles, in a service, sales or operations environment

Knowledgeable in computer applications, including the MS Office suite.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity