Contact Center Sales Trainer

Client Company : A well-established IT and Engineering firm with a 40-year history, delivering comprehensive end-to-end solutions across multiple sectors, including finance and healthcare.

Position : Contact Center Sales Trainer

Industry : BPO

Location : Clark Pampanga

Postal : 2023

Salary Offer : Php35,000

Work Schedule : Shifting Schedule

Work Set Up : Work Onsite

Benefits :

✨Government mandated benefits

✨13th Month Pay

✨HMO

✨Vacation Leave Credits

✨Sick Leave Credits

Job Responsibilities :

✨ Lead end-to-end process improvement and service excellence initiatives across departments.

✨Identify inefficiencies, analyze root causes, and implement sustainable process solutions.

✨Drive Lean, Six Sigma, and continuous improvement methodologies to improve performance and quality.

✨Collaborate with cross-functional teams to enhance service delivery and customer experience.

✨Establish and monitor KPIs to track process performance and improvement outcomes.

✨Partner with senior leadership to align improvement initiatives with business goals.

✨Lead and mentor a team of process improvement professionals.

✨Develop reports and dashboards to communicate progress and success metrics to key stakeholders.

Job Requirements :

✨ Open for Undergraduates

✨With atleast 2 years’ experience as a Trainer in a BPO setting

✨With sales experience is a plus

✨Amenable to work onsite in Mandaluyong City

✨Can start as soon as possible

Recruitment process : Online and Face to face

✨Initial interview

✨Final interview

✨Job offer