A BPO Agent provides customer support, sales, or technical assistance to clients via phone, email, or chat. Key responsibilities include :
- Responding to customer inquiries and resolving issues
- Providing product or service information
- Handling customer complaints and concerns
- Meeting sales or customer satisfaction targets
- Documenting customer interactions
- Required Skills :
- Excellent communication and interpersonal skills
- Problem-solving and critical thinking abilities
- Ability to work in a fast-paced environment
- Basic computer skills and proficiency in CRM software
- BPO Agent roles may vary depending on the industry, company, and specific job requirements.