BPO Agents - CSR, Health, Financial, Insurance, Voice / Non-voice

A BPO Agent provides customer support, sales, or technical assistance to clients via phone, email, or chat. Key responsibilities include :

• Responding to customer inquiries and resolving issues
• Providing product or service information
• Handling customer complaints and concerns
• Meeting sales or customer satisfaction targets
• Documenting customer interactions
• Required Skills :
• Excellent communication and interpersonal skills
• Problem-solving and critical thinking abilities
• Ability to work in a fast-paced environment
• Basic computer skills and proficiency in CRM software
• BPO Agent roles may vary depending on the industry, company, and specific job requirements.