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Senior Customer Service Support Specialist - Now Hiring!

Senior Customer Service Support Specialist - Now Hiring!

HenkelMakati, NCR, Philippines
6 days ago
Job description

About this Position

As a Senior Customer Service Support Specialist, you will play a pivotal role in facilitating seamless order processing and providing exceptional support to both customers and internal teams. This role offers a unique opportunity to drive operational excellence, support business functions with your technical expertise, and actively contribute to the company's mission of delivering top-tier customer service and operational support.

What you´ll do

  • Process orders in SAP and Service Cloud for clients via email for accuracy and timely fulfilment
  • Provide comprehensive support to Customers and Sales, Commercial, Sales, Customer Service and Supply Chain teams
  • Perform administrative support for the process of Customer Service Support and handle Adhesive order entry processes
  • Work on tasks as defined by Order to Cash (Asia Pacific) Customer Service Support team where employee is assigned
  • Execute daily operations, support business and functions with relevant process / technical expertise

What makes you a good fit

  • Bachelor's Degree in any field
  • Minimum of three (3) years' experience in handling SAP and Order Entry Process
  • Proficiency in MS Excel is preferred; SAP knowledge in order entry is a must
  • Must be detail oriented and customer-service oriented; continuous improvement mindset preferred
  • Proficiency in English communication skills (verbal & written)
  • Amenable to work on a mid-shift schedule (2 : 00 PM to 11 : 00 PM), and report on a hybrid work set-up in Ayala Avenue, Makati

    • Some perks of joining Henkel

  • A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
  • Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
  • Diverse national and international growth opportunities
  • Global wellbeing standards with health and preventive care programs
  • Gender-neutral parental leave for a minimum of 8 weeks
  • Employee Share Plan with voluntary investment and Henkel matching shares
  • HMO healthcare coverage plan
  • Provident Fund
  • Group Life and Personal Accident Insurance

    • At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

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    Customer Service Specialist • Makati, NCR, Philippines