Cashier

Primary Responsibilities

Customer Service :

Greet customers, answer questions about products or services, and help them locate items, ensuring a positive shopping experience.

Transaction Processing :

Scan items, calculate total costs, and process payments using cash, credit / debit cards, checks, and other forms of payment.

Payment Handling :

Collect payments, provide accurate change, and issue receipts for all purchases.

Returns & Exchanges :

Handle customer returns, exchanges, and complaints according to store policies.

Cash Management :

Count money in the cash register at the beginning and end of shifts to ensure accuracy and adequate change for transactions.

Store Presentation :

Maintain a clean, organized, and tidy checkout area.

Product Assistance :

Provide product information and, when appropriate, upsell or cross-sell products to customers.

Key Skills and Qualities

Customer Service Skills :

A friendly, patient, and helpful attitude is essential for interacting with customers.

Attention to Detail :

Accuracy is critical for handling money and processing transactions correctly.

Communication Skills :

The ability to clearly answer customer questions and resolve issues is important.

Reliability and Trustworthiness :

Cashiers manage financial exchanges, requiring integrity and a trustworthy nature.

Speed and Efficiency :

Efficiently processing transactions helps create a smooth checkout experience for customers.

Ability to Stay Calm :

Remaining calm under pressure, especially with frustrated customers, is a valuable trait.