Head of Strategy, Operations

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Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!

Key Responsibilities

• Strategic Planning & Execution
• Develop and maintain a clear strategic roadmap across Service Assurance, Stability, and Reliability Engineering functions.
• Align operations strategy with enterprise goals, regulatory requirements and performance metrics such as MTTR, CFR, SLOs, and automation coverage.
• Translate executive directives and risk themes into structured initiatives and measurable outcomes.
• Operational Governance & Transformation
• Design and manage a centralised strategic portfolio of programs aimed at improving service reliability, change resilience, and operational effectiveness.
• Lead transformation efforts that uplift the maturity of core capabilities : incident readiness, chaos engineering, observability, and problem resolution velocity.
• Institutionalise operational reviews, error budget burn-downs, and cross-functional playbooks to guide proactive issue mitigation.
• Change Leadership & Communications
• Drive adoption of new operating models, reliability frameworks, and change management processes across a distributed and tribe-aligned organisation.
• Partner with Engineering, Infra, Risk, and Business Operations to embed a strong operational discipline and risk-aware culture.
• Shape the narrative for operational performance at ExCo, regulator (e.g., Bangko Sentral ng Pilipinas), and board-level reporting.
• Analytics, Reporting & Insights
• Provide end-to-end service performance insights by integrating data across stability, reliability, CSAT, and revenue impact domains.
• Champion continuous improvements in how incidents, problems, and operational risks are identified, triaged, and resolved.
• Team & Capability Development
• Coach and influence leaders across Service Assurance, Reliability Engineering, and Stability teams to build strategic thinking, data fluency, and process discipline.
• Uplift capabilities in areas such as telemetry-driven RCA, operational resilience planning, and partner risk governance.

Qualifications

Experience

Technical & Strategic Skills

Education & Certifications

Success Metrics

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

Seniority level

Seniority level

Executive

Employment type

Employment type

Full-time

Job function

Job function

Business Development and Sales

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