CS - Center of Excellence Manager (weekends off) - Taguig

Position : CS - Center of Excellence Manager (BGC Taguig) | Onsite

Benefits :

Health insurance coverage for the employee and two dependents starting Day 1

Quarterly performance bonuses

Excellent career development opportunities with exposure to multiple accounts

Weekends off

Responsibilities :

Developing and executing operational strategies : Create and implement plans to enhance efficiency, quality, and overall performance within the Center of Excellence.

Team management : Supervise team members, provide guidance and support, and promote a collaborative work environment.

Performance monitoring : Track key performance indicators (KPIs) and develop strategies to drive performance improvements.

Stakeholder engagement : Work closely with various stakeholders to ensure alignment and achievement of shared objectives.

Process optimization : Identify opportunities for process improvements and implement effective solutions.

Requirements :

Minimum of 5 years of leadership experience managing customer service teams

At least 7 years of experience in the BPO industry

Proficient in Excel and PowerPoint

Bachelor's degree in any field

Experience in developing process frameworks for coaching, training, reporting, governance, and workforce management

Skilled in process improvement and creating process frameworks

Willing to work rotating shifts

Able to work onsite in BGC, Taguig

Available to start as soon as possible