VP, Solutions Architect

The Vice President (VP), Solutions Architect is a pivotal role for the assigned product specialty area vertical growth agenda and provide Clients with compelling Digital Solutions. The VP, Solutions Architect is responsible for identifying, quantifying and delivering transformational change across the assigned product specialty opportunities. This role will work closely with prospect / client ("client") and ResultsCX (RCX) stakeholders, as well as RCX internal partners, to drive an innovation agenda to meet the client’s strategic goals. This role will initially concentrate on Customer Experience and the transformational changes will enhance that experience to bring about a closer relationship between client and its customers. It will also focus on delivering the best business insight to client, which will form the basis of new consumer and process strategies. In this role, it will be important to foster close working relationships between local client stakeholders and vertical leadership in order to continuously drive business value for both client and RCX. The role should additionally support the Transformation Roadmap for Large Multi-Tower Deals, in new Geos or with new Service Offerings.

Healthcare Vertical experience is required

In this role you will

• Establish partnerships to work collaboratively with internal and external constituencies to drive a cohesive solution.
• Drive the process with a sense of urgency, but always being mindful of delivering a quality driven solution that include :

Timely responses to proposals, and contractual obligations.

Conducting comprehensive process, functional, and technological discovery

Synchronize RCX solutions with client needs.

We are looking for someone who has

Required Education and Experience

Preferred Education and Experience

About ResultsCX

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

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