Senior Training Manager - CEBUTDCX • Philippines

No longer accepting applications

Senior Training Manager - CEBU

TDCX • Philippines

30+ days ago

Job description

#BeMore

Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company.

Work with the world’s most loved brands and connect with inspiring, diverse people. Join our team and begin your journey to #BeMore!

Top reasons to work with TDCX

Attractive remuneration and great perks
Comprehensive medical, insurance, and social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy-to-access location with direct public transport links
Flexible working arrangements
Coaching and mentoring from experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission?

Responsible for the performance evaluation and certification of the trainers through coaching, mentoring, class observations and assessments

Establishes team and individual goals in alignment with the program and / or company goals

Designs course curriculum based on needs analysis results, employee feedback, client expectations, leadership requests, industry best practices and existing L and D strategies

Applies a wide range of tools to plan, analyze, and oversee the program’s performance to make sure there are improvements

Monitors and evaluates training program’s effectiveness, success and ROI periodically and report or communicate on them

Liaise closely with the different teams and Clients to ensure training and knowledge base is up to date and employees are up to speed on changes and updates

Employs a variety of leadership techniques and can effectively select and apply the best technique to an employee’s individual needs

Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

Candidate must possess at least a Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.

Preferable with 5 - 7 years of working experience in the related field is required for this position

Experience in developing policies, process documentation, training, communication materials and people management

Extensive knowledge of analyzing training needs and implementing performance gap analysis

Strong Facilitation skills using Adult Learning Theories

Competent in e-content and design development

Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20, employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit .

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Cebu • Philippines

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