Client Account Services - Vice President

Welcome to JPMorgan Chase.

If you want to make valuable contributions to your team and expand your career and skills in project management, business operations, and in the financial operations world, then our Client Account Services team within JP Morgan Chase may have a great opportunity for you. This role supports Corporate and Investment Bank Global Trading Services by driving efforts to understand, challenge, and continuously improve our account related processes. As a member of our team that has locations across the globe, you will be responsible for identifying areas for control enhancement and process improvement, key control and operational risk management oversight, and act as the single point of contact for all functional control partners. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

As a Client Operations Manager III in the Corporate and Investment Bank, you will own key risk and control topics impacting the business including strategic vision, process, governance, training, and guidance which will be achieved through fostering a proactive risk and control culture, which identifies opportunities to initiate new control capabilities or enhance existing control programs. As the first line of defence for Client Account Services (CAS), business operations prevents, detects and monitors operational, regulatory, and reputational risks. In support of operational excellence, we play a key role in meeting our client commitments and act as a driving force behind the strategic priorities that will future proof our business in an ever-changing global landscape.

Job responsibilities :

• Cross-Team and Location Collaboration :  Facilitate effective interaction and connectivity across CAS operations, sub-lines of business, functional partners, and governance teams.
• Process Improvement & Controls :  Develop, implement, and enhance operational processes, control points, and procedures for emerging areas, supporting audit and regulatory requirements.
• Strategic Solutions & Efficiency :  Identify, assess, and deliver strategic solutions through end-to-end project management to improve business efficiency and resilience.
• Stakeholder Engagement :  Build and maintain strong relationships with internal stakeholders, including relationship managers, sales, product teams, and global support functions.
• Data Analysis & Reporting :  Perform data analysis to support key initiatives, team productivity and prepare presentation materials for senior management and stakeholders.
• Risk & Issue Management :  Lead risk analysis, real-time control issue detection, escalation, root cause analysis, remediation, and manage issue tracking through to closure.
• Client Experience & Satisfaction :  Deliver seamless client experiences, resolve complex queries, and implement actions to maintain or improve client satisfaction ratings.
• Innovation & Change Initiatives :  Lead complex non-BAU tasks, including projects, innovation, and automation initiatives, contributing to the design and creation of new systems and procedures.
• Compliance & Protocol Adherence :  Ensure strict adherence to departmental procedures, protocols, and escalation processes, acting appropriately to manage risks and regulatory requirements.
• Project Management & Problem Solving :  Drive and manage fast-paced projects, creatively and pragmatically solving operational and business challenges.

Required qualifications, capabilities, and skills :

Preferred Qualifications, Capabilities, and Skills :

HR & Confidentiality Expertise :   Manages sensitive staff issues in partnership with HR, maintaining confidentiality and demonstrating corporate banking industry knowledge, preferably in Trading Services (Collateral).

Additional Information :

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.