Customer Support Specialist

ClickUp is the world's only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform including project management, document collaboration, spreadsheets, chat, goals, and more. On a mission to make the world more productive, ClickUp is headquartered in San Diego and scaling remotely and internationally. As one of the fastest-growing SaaS companies in the world, ClickUp helps millions of users to be more productive and save at least one day every week. 🦄

In this dynamic and rapidly evolving digital landscape, the seamless coordination and efficient management of tasks and projects have become paramount. The Customer Support Specialist role will be instrumental in assisting and empowering ClickUp, a cutting-edge productivity platform, to thrive and provide top-notch solutions. While your expertise will be utilized by ClickUp, Leap will serve as your Employer of Record in the Philippines. This unique collaboration will create an environment where your talent can truly shine, making a significant impact on the productivity and success of ClickUp's operations.

Responsibilities :

• Encourage our amazing clients to maximize their use of platform features and to develop beneficial workflows to supercharge their efforts.
• Own the customer experience. You will take the lead to help customers figure out what they need and guide them through to resolution with the least effort possible.
• Articulate insights from our customers to our product, development, and marketing teams to help continue shaping ClickUp into an industry leader.
• Collaborate with colleagues at all levels throughout the entire organization to find the answer you need
• Educate and empower our users to become better ClickUp users
• Contribute to the improvement of team processes and client-facing support documentation.
• Be a Clickup ambassador and help our customers and stakeholders be successful in their roles.
• Drive product change and improvement through continuous feedback and exposure to projects that help make ClickUp the leading productivity platform.

Minimum Qualifications :

Desired Qualifications :

ClickUp was founded on a culture of hard work, consistent growth, and a desire to break norms. We’re a values-driven company and hire based on ambition, merit, and a willingness to do what it takes to succeed. We don’t care where you’re from, what you look like, or who you’re in a relationship with—we hire the best people for the job, and create an environment that supports employees on their journey to do the most exciting work of their lives! ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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