Customer Service Representative (Finacial Account)
As a Customer Care Representative, you are the primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.
- Answering incoming calls from customers
- Resolving customer inquiries / requests
- Developing and maintaining accurate files
- Ensuring customer requests are handled in an appropriate and timely manner
- Utilizing various client-based tools and applications for customer management and servicing
- Providing cutting-edge service in a friendly, confident and knowledgeable manner
Qualifications :
- Have an experience of at least six (6) months in the BPO industry or other related fields
- Have good an above average to excellent communication skills in English
- Have working knowledge on computers
- Have good customer service, multi-tasking and problem-solving skills
- Are willing to work in shifting schedule
- Paid training
- Competitive salary
- Monthly performance incentives
- Benefits after six (6) months
- Vacation entitlement upon hire
- Career pathing and advancement opportunities
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Manage relationships with financial service provider. Monitor bank service charge and address quality Ensure that all billings are collected and up to date. Assist in the review of all accounts and account Ensure correctness of account balances (BS) in coordination with the GL Accountant. Assist the FC in performance evaluations, setting of standards and KPIs. Assisting the coordination of the long term finacial
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