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Customer Service Representative (ZR_27956_JOB)

Customer Service Representative (ZR_27956_JOB)

BruntWorkManila, 00, ph
2 days ago
Job type
  • Quick Apply
Job description

Job Description

This is a remote position.

Schedule :

  • Monday - Friday
  • 40 hours per week 9 am to 6 pm CT USA Time
  • 1-hour unpaid break

We're looking for Customer Service representatives who will p rovide exceptional phone, video call, email, ticketing and online chat support to customer enquiries.

Responsibilities :

  • Responding to Customer Inquiries : Handle questions related to medication orders, shipping, delivery status, and pharmacy policies via chat, email, or phone.
  • Assisting with Prescription Submissions : Guide customers through submitting prescriptions securely and verifying necessary information.
  • Providing Product and Service Information : Explain medication details, usage instructions, and pharmacy services offered online.
  • Resolving Order and Payment Issues : Address problems related to order processing, payment errors, or refunds promptly
  • Tracking Shipments : Keep customers informed about their order status, shipping details, and estimated delivery times.
  • Managing Customer Data : Ensure accurate documentation of all interactions, prescription details, and contact information, maintaining confidentiality.
  • Ensuring Compliance : Follow legal and regulatory requirements related to online medication sales, including privacy laws like HIPAA.
  • Handling Complaints and Feedback : Address concerns about delays, incorrect orders, or medication issues with professionalism.
  • Promoting Additional Services : Inform customers about health consultations, wellness programs, or related products available online.
  • Providing Technical Assistance : Help customers navigate the website or app, troubleshoot login issues, or assist with account management.

    • Requirements :

  • Must have at least 2-3 years experience working in Customer Service (preferably in the medical, health industry)
  • Understands HIPAA compliance
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to remain calm and composed during challenging interactions.
  • Has experience with handling CRM's and is meticulous with data entry and documentation.

    • Independent Contractor Perks

  • HMO Coverage for eligible locations
  • Permanent work-from-home
  • Immediate hiring

    • ZR_27956_JOB

    Requirements

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    Customer Service Representative • Manila, 00, ph