Zoom CX Consultant (India & Philippines ONLY) (100% Remote)

About Condado

Condado is a cloud contact center consulting and delivery partner specializing in Contact Center as a Service (CCaaS) platforms. We help organizations implement, optimize, and support modern customer experience solutions across voice, digital channels, and integrations. Our teams work hands on with platforms such as NICE CXone, Five9, Zoom Contact Center, and Amazon Connect, delivering practical, reliable solutions for real client needs.

Role Overview

Condado is looking for a Zoom CX Consultant to support client implementations and ongoing delivery work for Zoom Contact Center. This role is more functional and client facing than a pure engineering position and focuses on understanding business requirements, configuring the platform accordingly, and guiding clients through adoption.

You will act as a bridge between client stakeholders and Condado’s technical delivery team, ensuring Zoom CX solutions align with operational goals and user expectations.

Key Responsibilities

Work with clients to understand contact center requirements and operational goals

Translate business needs into Zoom Contact Center configurations

Configure queues, routing logic, IVRs, and agent workflows in Zoom CX

Advise clients on best practices for agent experience and CX operations

Support user onboarding, training, and adoption activities

Participate in go live planning and post launch support

Collaborate with platform engineers on integrations and advanced configurations

Document requirements, configurations, and process changes

Required Qualifications

Two to three years of experience working with Zoom Contact Center or Zoom Phone in a CX context

Strong understanding of contact center operations and agent workflows

Experience working in a client facing or consulting role

Ability to translate business requirements into platform configurations

Strong communication, facilitation, and documentation skills

Comfortable working with US based clients in a remote environment

Preferred Qualifications

Experience with other CCaaS platforms such as Five9, NICE CXone, or AWS Connect

Exposure to CRM systems and CX analytics or reporting tools

Experience supporting implementations or change management efforts

English proficiency required.

Budget

$2,000 to $3,000 USD per month, depending on experience and location. Final compensation will be determined by the team based on the candidate’s skills, experience, and overall fit. Candidates should be comfortable with the minimum budget range outlined for this role. This is a contractor’s role.