Associate, Travel Consultant

Primary Purpose of Position
This role is responsible for providing support to SMEC Global, ANZ Operations and SJ Operations in:
• Assistance in coordinating, and booking business travel arrangements for SMEC and SJ resources.

Key Responsibilities
• Contribute to the development and maintenance of office systems and processes associated with the Global Travel Group.
• Assist by acting as liaison between SMEC and SJ Group internal clients (travelers) and the group’s travel vendor/s.
• Assist in liaising with internal clients over the phone or via email to discuss their travel requirements.
• Advise clients on suitable options for domestic and international destinations,
accommodation, transport, insurance and fares.
• Prepare customized itineraries to suit clients’ preferences and budget.
• Make and confirm bookings, either via email/phone or direct using a Global Distribution System (GDS) such as Sabre or online booking tool.
• Provide up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs.
• Proactively and creatively research and advise best options for clients.
• Modify existing bookings to suit a change in client’s circumstances.
• Research destinations and keep up to date with travel industry news.

• Ongoing training with other team members and management.
• Work with clients to determine their needs.
• Maintains strict confidentiality of personal details and itineraries of clients.
• Ad hoc tasks as requested

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!