CNX Call Center Agent

Job Description

As a Customer Service Representative, you will serve as the frontline support for our clients. You will handle inquiries, resolve concerns, and provide excellent service across phone, email, or chat. You’ll ensure that every interaction delivers a positive customer experience while maintaining professionalism and efficiency.

Key Responsibilities

Answer customer inquiries and provide accurate information in a timely manner

Resolve complaints and issues with empathy, professionalism, and efficiency

Document interactions and maintain accurate customer records in the system

Escalate complex cases to higher support teams when necessary

Meet performance metrics (quality, efficiency, and customer satisfaction)

Adhere to company guidelines, policies, and data privacy standards

Qualifications :

High School Graduate (Old Curriculum), Senior High Graduate, College Level, or College Graduate

Fresh Graduates and Career Shifters are welcome to apply

Strong English communication skills (verbal & written)

Good computer literacy and ability to multitask

Willing to work onsite in Clark, Pampanga

BPO / CSR experience is an advantage but not required

Perks & Benefits

Competitive salary package (up to ₱27,000 / month)

Paid training and career development opportunities

HMO and other employee benefits (upon regularization)

Fun and collaborative work environment

Apply Now!