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Senior Operations Manager - Service Desk (Taguig) |Onsite

TASQ Staffing SolutionsTaguig, Metro Manila, Philippines

30+ days ago

Job description

Requirements :

4 to 5 years as an operations manager with experience in handling helpdesk / service desk operations
6 years minimum BPO / BPM experience
Must have managerial leadership experience already
Amenable to work onsite in BGC
Amenable to work in shifting schedules
Able to start ASAP
Preference to ITIL certified candidates
Strong requirement for service desk background.

Benefits :

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

24 Leaves Annually

Responsibilities :

Develops plans, identifies people, coordinates infra and technology requirements with the transition team for the specific process (es) in order to deliver on target delivery model.

Provide resources to the transition team to finalize the process definition & documentation, signs off for the specific process (es) within his / her purview in order to finalize the To-Be process.

Provides inputs from an operations perspective to the SOW in order to complete the contractual process.

Provides inputs on the training / certification methodology to the transition team in order to ensure right skilling on engagement.

Plans and monitors the resource deployment (Team Size, Span, Shift Utilization, Skill sets, technology rollout) and ongoing monitoring for his specific process (es) in order to ensure budget & pricing assumptions compliance.

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Service Desk Manager • Taguig, Metro Manila, Philippines