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Subject Matter Expert | Alabang | Onsite | Shifting Schedule

Subject Matter Expert | Alabang | Onsite | Shifting Schedule

TASQ Staffing SolutionsMuntinlupa, Metro Manila, Philippines
22 hours ago
Job description

About the job Subject Matter Expert | Alabang | Onsite | Shifting Schedule

Are you ready to make an impact? Join as a Subject Matter Expert for a pioneering Tech Campaign in Alabang and jumpstart your career!

Key Responsibilities :

  • Understand customer issues and provide solutions.
  • Execute transactions as per prescribed timelines and follow all predefined procedures to meet SLA targets.
  • Ensure adherence to client and Infosys policies and guidelines.
  • Meet SLA and KPIs.
  • Utilize knowledge and experience with ticketing tools.
  • Display excellent customer service skills and capabilities.
  • Basic Operating System knowledge.
  • Proficiency in common Microsoft Office products and services.
  • Strong analytical ability.
  • Ability to navigate common user interface elements.
  • Good reading skillsability to understand ambiguous information, probe, and consolidate it into usable data.

Key Requirements :

  • Graduate of any 4-year course or completed the first year in college.
  • Experience in handling escalation calls.
  • Minimum of 2 to 3 years of work experience as an SME in BPO / shared services industry.
  • Excellent oral and written communication skills.
  • Strong problem-solving skills and ability to multitask.
  • Amenable to work in shifting schedules in Alabang.
  • Amenable to work onsite.

    • Employee Benefits :

  • Quarterly Performance Bonus.
  • 24 leaves annually.
  • Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire.
  • Outstanding career development opportunities and fast-track career progression.

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    Subject Matter Expert • Muntinlupa, Metro Manila, Philippines