This job offer is not available in your country.
Frontline Support Representative
XtendOps PhilippinesIloilo, Iloilo, PH30+ days ago
Job descriptionProven experience in a customer service role. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in using customer service software and tools. Competitive salary and benefits package. Comprehensive training and professional development opportunities. A supportive and inclusive work environment. Opportunities for career growth within the company.
Job Type : Onsite Full-Time
Job Description : We are seeking a dedicated and enthusiastic Frontline Support Representative / Customer Service Representative (CSR) to join our team. As a CSR, you will be our customers' first point of contact, providing outstanding service and support. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities :
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about our products and services.
- Resolve customer complaints and issues efficiently, escalating when necessary.
- Maintain detailed and accurate customer records.
- Collaborate with other departments to ensure customer needs are met.
- Identify opportunities to improve customer satisfaction and loyalty.
Requirements :
What We Offer :
Create a job alert for this search
Support Representative • Iloilo, Iloilo, PH