Claims Officer - APAC

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

As a Claims Officer, you will work in close cooperation with Field Ops, Logistics, Customer Excellence and Fleet Strategy departments, working in our Makati City HQ. You will ensure a fast response for all Insurance & Claims topics related to our fleet of campervans.

You'll be in direct contact with our insurance providers to make sure all fleet related claims topics are resolved as swift as possible, together with supporting Insurance & Claims projects across Europe, North America, and Oceania, to drive automation, cost optimization and efficiency.

• Evaluate quotes to ensure costs are within agreed parameters;
• Ensure compliance with internal policies and regulations;
• Receiving and recording claims reports and occurrences (opening/instruction);
• Analysis and inclusion, or not, of the claim in the policy (assumes pro activity in the pre-analysis of the general conditions)
• Participation to the insurance company
• Management and monitoring of the expert opinion process
• Management and monitoring of the regularization and compensation process
• Negotiate variances.Monitor and follow up on work exceeding estimated completion dates.
• Engage with vendors to ensure compliance to agreed timeframes and quality standards.