Customer Success Engineer

Our client is a medical tech company, specializes in AI-powered echocardiography solutions.

Job Responsibilities :

• Customer Success & Scaling
• Lead customer onboarding for new healthcare partners, ensuring smooth integrations with their existing systems (PACS, EHR, etc.)
• Build and improve our customer success processes to handle rapid growth while maintaining quality
• Proactively identify and resolve customer pain points before they become blockers
• Develop customer-facing tools and dashboards that increase adoption and satisfaction
• Available from 16 : 00 to 00 : 00 UTC to provide timely support to our growing customer base
• Technical Development & Integration
• Design and build integrations with hospital systems, EHRS, and medical imaging platforms Develop automated deployment and monitoring tools to reduce setup time and improve reliability
• Create customer self-service capabilities that empower users while reducing support overhead Build robust APIs and services that scale with our customer growth
• Implement infrastructure as code to enable rapid, consistent deployments across customer environments
• Process & Impact
• Own customer success metrics and continuously improve our processes
• Collaborate with product teams to prioritize features based on customer feedback
• Document and standardize solutions that can be replicated across our growing customer base
• Mentor future team members as we expand the customer success engineering team

Job Requirements :