Customer Service Associate - Open for Fresh Graduate

Requirements :

• Fresh graduates of marketing, hospitality management, hrm, and the likes are welcome to apply
• any gender
• not more than 30 years old
• experience in the same position is an advantage
• good communication skills is a must

Responsibilities :

Respond to customer inquiries via phone, email, and chat

Resolve customer complaints and issues in a timely manner

Provide accurate information about products and services

Document customer interactions and maintain records

Follow up on unresolved customer issues

Collaborate with team members and other departments

Identify and escalate complex issues as needed

Promote company products and services when appropriate

Meet or exceed customer service performance metrics

Participate in ongoing training and development