Call Center Professionals - Baguio City

Job Description

Are you a passionate individual with excellent communication skills and a knack for problem-solving? Join our dynamic team as a Customer Service Representative and be the face of our company's commitment to outstanding customer support.

Key Responsibilities :

Respond promptly and professionally to customer inquiries via phone, email, and live chat.

Provide accurate information about products, services, and policies to ensure customer satisfaction.

Resolve customer issues, concerns, and complaints efficiently and effectively.

Collaborate with other departments to address customer needs and escalate complex cases when necessary.

Maintain detailed and accurate records of customer interactions and transactions.

Qualifications :

Excellent verbal and written communication skills.

Strong interpersonal skills and a customer-centric approach.

Ability to handle high-stress situations with patience and professionalism.

Familiarity with customer service software and platforms.

Proven problem-solving skills and attention to detail.

Requirements :

High school diploma or equivalent; college degree preferred.

Previous customer service experience is a plus.

Flexibility to work in shifts, including weekends and holidays.

Positive attitude and a willingness to learn and adapt.

Benefits :

Competitive salary and performance-based incentives.

Comprehensive training and development programs.

Health, dental, and vision insurance.

Retirement savings plan.

Fun and inclusive work environment.

If you're ready to embark on a rewarding career providing exceptional customer service, we want to hear from you!