Client Intake Specialist

Job Description

This is a remote position.

Schedule :

• 40 hours per week
• Monday to Friday, 10am-6pm, Sydney time, 30 minutes paid break

About the Role :

We are a fast-growing Australian organization providing daily and clinical supports to people with disabilities and seniors across Sydney and Melbourne. Our services include personal care, allied health therapy, nursing care, and more — delivered by qualified support workers, nurses, physiotherapists, and occupational therapists.

We are looking for a compassionate, organized, and proactive Intake Officer to join our Intake division. This role is the first point of contact for individuals and families reaching out for support, and plays a vital part in shaping their first impression and experience.

What You Will Do :

1. First Point of Contact

2. Gather & Document Information

3. Learn & Navigate the Industry

4. Be Socially Aware

5. Lead the Conversation

6. Follow Up with Compassion

7. Admin, Data Entry & Accuracy

8. Coordinate with Internal Teams

9. Multitask in a Fast-Paced Environment

10. Make Decisions with Limited Information

Key Traits & Requirements :

Independent Contractor Perks :

ZR_29951_JOB

Requirements