Lead Real Time Analyst

Sutherland is seeking an attentive and goal-oriented person to join us as a Lead - RTA. We are a group of driven and hard-working individuals.

If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed we want to work with you!

Leads in this role get to :

• Be the expert : Monitor queues in real-time to identify and call out any risks to meeting contractual KPIs like Service Level Abandonment % Line Adherence Handling Capacity SIR.
• Monitor service level performance at interval level against planned AHT Aux & Shrinkage and correlate with non-adherence at Consultant level
• Extend support : Make real-time call-outs on performance and staffing level to floor supervisors for appropriate action on non-adhering Consultants.
• Coordinate offline activities.
• Prepare EOD performance analysis reports
• Strengthen relationships : Follow up and ensures callouts on non-adherence are corrected to make improvements in productivity and perform

Qualifications :

Our most successful candidates will have :

Remote Work : Yes

Employment Type : Full-time

Key Skills

Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture

Experience : years

Vacancy : 1