Sales Representative (Customer Service Representative)

We are seeking a motivated and customer-focused Sales Representative (Customer Service Representative) to assist customers, drive sales, and deliver an excellent service experience. This role combines relationship-building, product knowledge, and problem-solving to ensure customer satisfaction while meeting sales goals.

Key Responsibilities

Greet and assist customers in person, over the phone, or via email / chat

Identify customer needs and recommend appropriate products or services

Promote and sell products while meeting or exceeding sales targets

Process orders, payments, returns, and exchanges accurately

Respond to customer inquiries, complaints, and concerns in a timely and professional manner

Maintain up-to-date knowledge of products, services, pricing, and promotions

Build and maintain strong customer relationships to encourage repeat business

Document customer interactions and update customer records as needed

Collaborate with team members to achieve overall sales and service goals

Follow company policies, procedures, and ethical standards

Qualifications & Skills

High school diploma or equivalent (associate’s or bachelor’s degree preferred)

Previous experience in sales, retail, or customer service is an advantage

Strong communication and interpersonal skills

Ability to persuade, negotiate, and close sales

Excellent problem-solving and conflict-resolution skills

Basic computer skills (POS systems, CRM software, email, MS Office)

Ability to work in a fast-paced environment and handle multiple tasks

Positive attitude, reliability, and a customer-first mindset

Work Environment

Retail store, call center, office, or remote setting (depending on company)

May require evening, weekend, or holiday shifts

Performance Metrics

Sales targets and conversion rates

Customer satisfaction scores

Accuracy of transactions and documentation