Account Manager

This is a remote position.

• Identify potential clients in the target market and complete appropriate research on the prospective client's business needs.
  
• Develop relationships with prospective clients, while maintaining existing client relationships.
  
• Monitors and manages account segmentation, industry identification and client communication.
  
• If needed, conducts client presentations.
  
• Conducts client problem/ needs analysis
  
• Creates contract-winning proposals for current and prospective clients.
  
• Collaborates with the technical team for the needed scope of work, assumption dependencies and constraints or any other technical specifications needed to translate specific requirements into a quantitative value.
  
• Collaborate with design and production teams to ensure contracted product specifications are executed on time and as agreed.
  
• Become a subject matter expert on our business products, processes, and operations, and remain up-to-date on industry news.
  
• Collaborates with immediate head in the development of new businesses.
  

Key Responsibilities

• Strategic Relationship Management: Build and nurture deep, long-term partnerships with key stakeholders and high-value accounts, ensuring consistent satisfaction and retention.
  

• Account Growth & Acquisition: Drive revenue by identifying upsell/cross-sell opportunities and proactively pursuing new business leads through networking and strategic outreach.
  

• Customer Success & Strategy: Monitor account health and provide tailored, data-driven solutions to help clients maximize the value of our platform.
  

• Leadership & Mentorship: Act as a lead for the account management team, mentoring junior staff and providing guidance to ensure alignment with company and client goals.
  

• Cross-Functional Collaboration: Partner with Product, Sales, and Support teams to translate client feedback into product improvements and ensure seamless service delivery.
  

• Reporting & Analytics: Prepare and present regular reports on account performance, KPIs, and growth strategies to executive leadership.
  

What You’ll Do Daily

• Lead high-level client meetings and site visits.
  

• Resolve complex escalations by collaborating with internal technical and support teams.
  

• Analyze account data to identify "health" trends and potential risks.
  

• Maintain meticulous records of interactions to drive a unified customer experience.
  

Requirements