NSO Level 2

Key Responsibilities :

• When it is not technically feasible to install monitoring, member will monitor the data stream coming from the device / technology.
• Initiate additional time-based checks if contact with a managed technology / device is lost.
• Begin research and investigation of the documented issues.
• If the managed technology is identified as the potential source of a network-related problem, examine the configuration and functionality for potential issues.
• Display the device health and outage ticket in the tool.
• Assist with the development of processes and procedures to improve incident response times, analysis of incidents, and overall, SOC functions.
• Conduct assessments to identify and mitigate risky configurations.
• Contribute and reduce auditing time with automated compliance reports.
• Strong analytical and problem-solving skills.
• Ensure the team follows the incident and change management procedures.
• Monitor Service Level Agreements (SLAs) for responsiveness and coverage.
• Provide regular reports and statistics for service management.
• Support for issues and mentoring for line 1 network security engineer.
• Solution architecture assignment for multiple projects, as designated by manager, with adherence to overall enterprise architecture and network, service, and system architecture standards.
• Additionally, develops guides / SOPs for work-related tasks, assists with vulnerability assessments as needed.
• Documenting architecture of Network Services systems and services throughout enterprise.
• Evaluation of emerging technologies, with understanding of fit and value within enterprise.
• Engagement with vendors for emerging solution review, including detailed design, and best practices evaluation.
• Conducting proactive research to analyse security weaknesses and recommend appropriate strategies.
• Ensure network security best practices are implemented through auditing managed devices.
• Other duties as assigned.
• Escalation support for L1 Engineers for Firewalls Cisco ASA / Firepower and Palo Alto Firewalls
• Escalation support for L1 Engineers for Illumio micro segmentation technology.
• Escalation support for L1 Engineers for Cisco Umbrella Solution
• Escalation support for L1 Engineers for ForeScout technology.
• Escalation support for L1 Engineers for Akamai WAF and incident triage for akamai.
• Escalation support for L1 Engineers Provide L3 support for Microsoft Defender AV, ATP, and Firewall modules.
• 7X24 support on-call

Knowledge :

Bachelor’s degree in Cybersecurity, Computer Science, or related engineering field

Experience :