Amazon Brand Manager - Client Success Manager

Amazon Brand Manager - Client Success Manager

Department : Client Success Team

Reports To : Key Account Manager

Location : Remote, CST

Compensation : Up to $2,000 USD / month

About Full Circle Agency

Founded by Ken Freeman, with Nick Shucet as CEO and Partner, Full Circle Agency manages Amazon businesses across 15 countries with nearly 100 team members. We partner with brands like Ridge Wallets, HexClad, The Woobles, and BK Beauty.

Our values : integrity, transparency, client success, and relentless accountability .

We've also built FC Insights - our proprietary software platform that gives you ASIN-level profitability tracking, competitive intelligence, and data most agencies can only dream of. You'll have tools that make you unstoppable.

This Role Is NOT For You If :

You wait for others to solve problems

You make excuses when metrics miss targets

You blame Amazon, clients, or teammates when things go wrong

You need constant hand-holding or get defensive with feedback

You think "that's not my job."

This Role IS For You If :

You take radical ownership of your accounts' success - no excuses

You see obstacles as puzzles to solve, not reasons things can't be done

You keep score and are motivated by hitting (and beating) targets

You believe feedback makes you better, not defensive

You understand high-performing teams require high-performing individuals

You want to control outcomes through preparation, strategy, and execution

What Success Looks Like

In your first 90 days, you will :

• Manage 3-5 client accounts generating $50K-$500K / month on Amazon (your KAM owns the P&L, you execute the strategy)
• Lead your POD - coordinating PPC specialists, content creators, and supply chain coordinators to deliver results

Maintain a client retention rate of 95%+

Communicate proactively with clients (they never have to chase you)

You'll be measured on : Revenue growth, ACOS efficiency, client satisfaction scores, retention rate, POD performance, and the proactive solutions you bring to weekly account reviews.

Your Responsibilities

Account Execution & POD Leadership

Execute the growth strategy set by your Key Account Manager

Hold your POD accountable to deadlines and quality standards

Product Launches Built on Research, Not Hope

Your launches should be calculated moves, not shots in the dark

Client Communication (Proactive, Not Reactive)

Weekly performance updates with insights, not just data dumps

Identify problems before clients do, present solutions alongside them

You're the primary point of contact - own the relationship

Cross-Functional Collaboration & POD Coordination

Reporting That Drives Decisions

Requirements (Non-Negotiable)

Experience

Amazon Expertise

Deep knowledge of Amazon Seller Central / Vendor Central

Understanding of Amazon advertising (PPC, DSP preferred)

Know how to read and act on Amazon's data (not just look at it)

Mindset (This Matters More Than Your Resume)

Solutions-focused : Problems are just unfinished solutions

Coachable : You seek feedback and apply it immediately

Communication & Availability

Full-time availability : 40 hrs / week in CST timezone

Comfortable on video calls, Slack, and written communication

Able to lead meetings, delegate tasks, and follow up on commitments

Examples of Real Results We've Driven for Clients

Beauty brand : $0 to $1,000,000 in 56 days

Medical Supplies & Equipment : $0 to $500K in less than 120 days

Your job is to create stories like these for your accounts.

Why Join Full Circle Agency?

Competitive Compensation & Flexibility

Salary : Up to $2,000 USD / month

Remote : Work from anywhere in CST-aligned timezone

Tools That Give You an Unfair Advantage

Real-time competitive intelligence and market data

Technology stack that puts you ahead of 95% of Amazon managers

POD structure that gives you dedicated specialists (you're not doing this alone)

High-Performance Culture

Work with people who care about winning, not making excuses

Team that celebrates solutions, not complaints

Work within a structured POD system with clear accountability

Application Process

One Last Thing

We're looking for someone who wants to be the best , not just good enough. If you're energized by accountability, motivated by metrics, and believe great teams are built on individual excellence - we want to talk to you.

If you're looking for a place to coast or make excuses, this isn't it.

Full Circle Agency is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to own your outcomes? Apply now