Customer Service Representative

Location : 11th Floor i3 Building IT Park Cebu City

Company : XtendOps Philippines

Job Type : Onsite Full-Time

Job Description : We are seeking a dedicated and enthusiastic Frontline Support Representative / Customer Service Representative (CSR) to join our team. As a CSR, you will be our customers' first point of contact, providing outstanding service and support. Your primary responsibilities will include handling inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities :

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about our products and services.
• Resolve customer complaints and issues efficiently, escalating when necessary.
• Maintain detailed and accurate customer records.
• Collaborate with other departments to ensure customer needs are met.
• Identify opportunities to improve customer satisfaction and loyalty.

Requirements :

What We Offer :