Qualifications :
Bachelor’s degree in Information Technology, Computer Science, or related field
3 years and above experience
Technological Platforms, Microsoft 365, Smartsheet, Programming
Responsibilities : Knowledge
IT service management (ITIL v4), incident / problem / change, CMDB
Core infrastructure : LAN / WAN, VPN, DNS / DHCP, NAT, Wi-Fi, AD / Azure AD / Entra ID
Cloud platforms : AWS / Azure / GCP (networking, IAM, cost management, backup / DR)
Cybersecurity basics : ISO 27001 / NIST CSF, patching, endpoint protection, MFA / SSO, DLP
End-user platforms : Windows / macOS, MDM (Intune / Jamf), Office 365 / Google Workspace
DevOps / IaC fundamentals : CI / CD, Git, scripting, Terraform / ARM, container concepts
Data protection & resilience : backups, DR / BCP, RPO / RTO, logging / observability
Vendor / SaaS & licensing models, IT asset & software asset management (ITAM / SAM)
Skills
Project / portfolio management, road mapping, prioritization, delivery to scope / schedule
People leadership : coaching, performance management, hiring, delegation
Incident / problem management, RCA, post-mortems, MTTR reduction
Budgeting & cost optimization (FinOps), forecasting, chargeback / show back
Vendor evaluation, negotiation, contract / SLA management
Automation & scripting (PowerShell, Bash, Python); task orchestration
Documentation & diagramming (SOPs, runbooks, Visio / Lucidchart / Draw.io)
KPI design & reporting (SLAs, uptime, availability, MTBF / MTTR), dashboarding
Competencies
Customer-centric mindset; strong stakeholder management
Strategic and systems thinking; ability to balance risk, cost, and value
Clear communication to executives; concise incident comms
Decision-making under pressure; bias for action and ownership
Change leadership and organizational influence; adept at prioritization
Risk / compliance orientation; data-driven problem solving
Collaboration across product / finance / security
It Manager • Makati, National Capital Region, PH