Customer Support Specialist II (Pickleball Account)

Role Details Type of Support :  Omnichannel (Voice, Chat) Contract Duration : Full Time Training Schedule :  Monday-Friday, 10 : 00 AM - 7 : 00 PM, M-F (GMT+8) Work Schedule :  Monday-Friday, 10 : 00 AM - 7 : 00 PM, M-F (GMT+8) Work Type and Location :  Hybrid (Metro Manila) Expected Start Date :   December 4, 2025   About Us Crescendo  represents peak CX performance in the AI era.

We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people.

We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo.

Welcome to what’s next.

The Role Crescendo is seeking a highly customer-centric and detail-oriented Customer Support Specialist II to support one of our lifestyle and sports-focused partner programs within the pickleball space.

This role is designed for experienced customer support professionals who excel in delivering premium, white-glove service to a discerning customer base, including VIP and high-profile clients across international regions.

You will be responsible for providing seamless, high-touch support experiences, ensuring every customer interaction reflects professionalism, empathy, and efficiency.

This role requires strong communication skills, emotional intelligence, and the ability to handle sensitive or urgent situations with calm and precision.

What You’ll Do : Deliver exceptional, white-glove customer support to a premium customer base, including VIP and high-profile clients located in Hong Kong and other regions.

Provide personalized, high-touch assistance that prioritizes relationship-building and customer loyalty.

Handle customer inquiries across multiple channels such as email, chat, and potentially voice, ensuring timely and accurate resolutions.

Manage sensitive and urgent situations with professionalism, composure, and strong problem-solving skills.

Ensure a smooth and elevated customer experience aligned with luxury service expectations.

Build rapport while maintaining respectful, clear, and culturally aware communication with customers across time zones.

Act as a trusted support partner for recurring customers who value consistency and familiarity.

Maintain accurate documentation and follow-up on all customer interactions.

Collaborate with internal teams to escalate and resolve complex concerns efficiently.

Identify opportunities to enhance processes and improve the overall customer experience.

What We Expect From You : Previous customer support experience is required, especially in environments dealing with VIP, premium, or high-profile customers.

Proven ability to provide a personal, high-touch, white-glove style of service.

Experience handling urgent, sensitive, or high-pressure customer situations while remaining calm and organized.

Strong verbal and written communication skills with the ability to engage clearly and respectfully with customers from diverse regions and cultures.

Comfortable supporting customers across different time zones, particularly those based in Hong Kong.

High emotional intelligence, patience, and customer empathy.

Strong attention to detail and organizational skills.

Ability to work independently while collaborating effectively with cross-functional teams.

Proficient in customer support tools and CRM platforms.

Nice to Have : Experience in sports, lifestyle, or premium brand customer support environments.

Prior exposure to luxury or concierge-style customer service.

Familiarity with ticketing systems and omnichannel support platforms.

What You’ll Get In Return : Competitive compensation and benefits Flexible work arrangements Opportunities for professional growth and career development Inclusive, supportive culture built on empathy and respect A chance to collaborate with global partners and diverse teams Company Culture Is At Our Core Core values give our work intention and our culture its edge.

They’re the standards we hold for ourselves, our partners, and each other.

Care for others : Empathy is a key driver.

When people thrive, so does the mission.

Embrace growth : Curiosity fuels progress.

Take bold risks, sharpen your edge, go forward.

Manifest trust : Trust is our currency.

Earn it daily, protect it fiercely, and let it fuel what’s next.

Take ownership : Bold choices with integrity at the core—that’s how impact lasts.

Be humble : Humility opens the door to better ideas.

Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace.

We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together.

We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.

If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai .

PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data.

By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here .

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