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TL - Banking and Finance Account (Clark) | Onsite | For Pooling
TL - Banking and Finance Account (Clark) | Onsite | For PoolingTASQ Staffing Solutions • Angeles City, Pampanga, Philippines
TL - Banking and Finance Account (Clark) | Onsite | For Pooling

TL - Banking and Finance Account (Clark) | Onsite | For Pooling

TASQ Staffing Solutions • Angeles City, Pampanga, Philippines
30+ days ago
Job description

Requirements :

  • Bachelor's degree graduate, any field.
  • Minimum experience of 4 years with customer service in the BPO / BPM industry
  • A minimum of 1 year in the role of a Team Leader.
  • Preferably with background or knowledge in Banking and Financial.
  • Amenable to work in shifting / nightshift schedule in Clark .
  • Amenable to work onsite

Responsibilities :

  • Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
  • Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
  • Handle User / customer escalations and formulate actions to resolve any concerns and ownership till resolution
  • Regularly formulate and execute internal and external governance
  • Effectively handle client escalations and formulate actions to resolve any concerns
  • Work with the operations managers to obtain necessary resources like training and support for the teams requirements
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    Tl Banking And Clark • Angeles City, Pampanga, Philippines

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