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BPO Process Excellence Consultant - (Cebu City)

BPO Process Excellence Consultant - (Cebu City)

TASQ Staffing SolutionsCebu, Cebu, PH
30+ days ago
Job description

About the Position : Process Excellence Consultant - Healthcare (Cebu) | Onsite

Account Focus : Healthcare

Support Type : Non-voice

Start Date : Immediate

Work Arrangement : 100% Onsite (Cebu)

Shift Schedule | Rest Days : US Business Hours; Weekends Off

Qualifications :

  • College Graduate
  • Extensive experience in a Healthcare account, specifically US benefits
  • At least 3 years of experience in process improvement and quality assurance (QA)
  • Total professional experience of no less than 7 years
  • Preferred : Six Sigma methodologies and certifications

Knowledge Areas :

  • Root cause analysis
  • Lean methodologies
  • Corrective and Preventive Actions (CAPA)
  • Quality concepts

    • Responsibilities :

  • Process Analysis & Improvement : Map current processes, identify inefficiencies and bottlenecks, and develop solutions to optimize operations.
  • Project Leadership : Lead process improvement projects, oversee their execution, and ensure successful implementation of changes.
  • Methodology Application : Apply tools and techniques like Lean Six Sigma, Kaizen, and Value Stream Mapping to facilitate improvements.
  • Performance Monitoring : Establish metrics and reporting systems to track process performance and evaluate the effectiveness of implemented changes.
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    Excellence Cebu City • Cebu, Cebu, PH