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Call Center Trainer - MOA, Pasay (Insurance)
TASQ Staffing SolutionsPasay City, Metro Manila, Philippines14 days ago
Job type
- Quick Apply
Job descriptionLead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agents Monitors and completes daily attendance tracking during the entire process training until nesting Formulates effective activities, exercises or assessments for learning improvement Monitors and evaluates operations, programs, processes and / or practices for quality and effectiveness; make recommendations for improvement Ensure compliance to client and organizational policies and procedures Maintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees / agents Deliberate to identify new hires needs in training and nesting Monitor trainees post-nesting performance for the first 3 months after being endorsed to operations Deliver the training content / context based on the agenda / curriculum Demonstrate effective leadership to individuals including new hires and tenured agents
About the job Process Trainer (MOA Pasay) | Onsite
Work Setup : 100% Onsite (MOA Pasay)
Work Schedule : Graveyard shift (8PM-5AM or 9PM-6AM)
Responsibilities :
- Must be college graduate
- Minimum 2 years of experience in the BPO industry
- At least 1 year of experience as a Process Trainer (Life Insurance background preferred)
- Ability to transfer knowledge, develop and motivate a team
- Understanding of end-to-end processes and appreciation of critical parameters
- Ability to work in a continually challenging environment
- Ability to communicate effectively to a variety of audiences
- Good written and verbal communication skills
- Great customer service skills
- Basic knowledge of MS Office Excel, PowerPoint, Word
Qualifications :
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Call Center • Pasay City, Metro Manila, Philippines