Load Operations Representative (Remote - Philippines)

ARE YOU INTERESTED IN JOINING AN INNOVATIVE LOGISTICS TECHNOLOGY COMPANY? Loadsmart is a growth-stage technology company valued at over $1 billion (a true Tech Unicorn)!We are a collection of industry veterans and user-centered engineers using innovative technology to fearlessly reinvent the future of freight by helping shippers, brokers, warehouses and carriers to move more with less.With headquarters in Chicago and a globally distributed remote team, Loadsmart continues to attract top talent committed to driving meaningful change. We seek professionals who embody our core values : curiosity, clarity, results, commitment, and teamwork.

WHAT YOU GET TO DO :

• Utilize phone, email, SMS and other messaging tools to consistently and proactively communicate with carriers partners and drivers to confirm and track load events in process
• Consistently meet performance expectations in service, and trackingIdentify and Report to key stakeholders any delays or issues with upcoming, active or passed loads
• Support customer specific service level agreements for our top shippersUse critical thinking to identify and forecast potential challenges with load operations
• Support and operate with urgency, the track and trace of shipments to ensure service expectations are met
• Proactively gather necessary information and drive urgency to our carrier partners on upcoming load events
• Manage communication and resolve load challenges when they arise
• Provide carrier feedback to the carrier rep to continuously improve our core operations, carrier experience and shipper needs
• Collaborate with team members on the Sales and Ops teams to provide a smooth delivery for our freight

YOU HAVE EXPERIENCE :

YOUR COLLEAGUES WOULD DESCRIBE YOU AS :

WORKING AT LOADSMART :

WORKING AT LOADSMART :